1. Overview

At Hindoors, customer satisfaction is very important to us. We are committed to delivering high-quality home and office décor products. However, if you are not completely satisfied with your purchase, this policy outlines the conditions under which returns, exchanges, and refunds may be processed.

By placing an order with Hindoors, you agree to this Refund & Returns Policy.

2. Return Eligibility

You may request a return if:

  • The item was delivered damaged or defective.
  • The wrong item was delivered.
  • The product has significant manufacturing defects.
  • The item is unused, in original packaging, and in resalable condition.

Return requests must be made within 48 hours of delivery.

To initiate a return, contact:
📧 info@hindoors.com

📱 08181377006 (Phone & WhatsApp)

Please include:

  • Order number
  • Clear photos of the item
  • Description of the issue

3. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or made-to-order furniture
  • Items marked as “Final Sale” or “Clearance”
  • Used or assembled products
  • Products damaged due to misuse or improper handling
  • Gift cards or promotional items

4. Damaged or Defective Items

If your item arrives damaged:

  1. Inspect the item immediately upon delivery.
  2. Report visible damage within 24–48 hours.
  3. Provide photo evidence of the damage and packaging.

Failure to report damage within the specified timeframe may result in rejection of the return request.

If approved, we may offer:

  • Replacement
  • Repair
  • Partial refund
  • Full refund (where applicable)

5. Refund Process

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection.
  • Approved refunds will be processed to the original payment method.
  • Refund processing may take 5–10 business days depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged.

If you require an exchange:

  • Contact us with your order details.
  • Replacement will be processed subject to stock availability.

If the product is out of stock, a refund may be issued instead.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake.
  • We recommend using a trackable shipping method.
  • Hindoors is not responsible for lost return shipments.

For large furniture items, we may arrange pickup logistics where applicable.

8. Order Cancellations

Orders may be cancelled before shipment.

Once the item has been shipped:

  • Cancellation may not be possible.
  • Shipping fees may be deducted from any refund.

Custom-made or special-order products cannot be cancelled once production has started.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your bank or payment provider.
  3. Allow additional processing time.

If the issue persists, contact us at info@hindoors.com


10. Important Notes for Furniture & Large Items

Due to the nature of furniture and large décor pieces:

  • Minor variations in color, grain, or texture may occur.
  • Slight measurement differences may occur.
  • These variations are not considered defects.

We encourage customers to carefully review product specifications before purchasing.